OFFER OF REFUND: Your rights may be affected. Please read this notice carefully.
Dear Customers of our EBOOST Super Powder,
For those of you who have purchased and enjoyed our 0.2oz packets of EBOOST Super Powder (“Your daily power-up”)(“Super Powder”), please know that we are currently in the process of ensuring that all new Super Powder packets contain the natural ingredient L-malic acid, a naturally occurring isomer of malic acid, found mainly in sour and unripe fruits.
Please note that, while we have never received any complaints about this ingredient, a customer in California notified us that she believes stating the Super Powder is “naturally flavored” and that it contains no “artificial flavors, colors, or sweeteners” was misleading due to the listed ingredient “malic acid” in violation of California law. Malic acid can consist of DL-malic acid, which is produced synthetically.
We at EBOOST always wish our customers to have the best customer experience and value. As a result, if you purchased Super Powder prior to March 1, 2021, and you believe our claims that it is “naturally flavored” and contains no “artificial flavors, colors, or sweeteners” was misleading due to the ingredient malic acid, we would be pleased to offer you a refund of your purchase price of Super Powder. No return of your Super Powder (whether you have consumed it or not) is necessary. We hope you enjoy (or enjoyed) our healthy product.
To take advantage of this refund offer, please send your proof of purchase of Super Powder, along with your name, mailing address and telephone number, to the following address prior to June 31, 2021, and we will refund that purchase price to you, including any reasonable shipping and handling charges you may have incurred if you ordered it online:
Vitalize Labs, LLC
P.O. Box 696
New York, NY 10013
If you have any questions please call our toll free number (Monday – Friday: 8:00AM-4:pm PST): +1 (877) 432-6678
Please read the FAQs below.
Thank you for purchasing Super Powder, “Your daily power-up”!
1. What if I can’t find my purchase receipt?
We will accept (a) a purchase receipt, (b) a credit, debit or gift card statement (please remove any information you consider confidential or that does not relate to your purchase of Super Powder), (c) the price sticker on the Super Powder packet, or (d) any other item that you might have that would show your purchase.
2. What if I can’t find any of those things?
Tell us the city, state, and name of the store or other retail establishment where you bought it, along with the approximate date of purchase.
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